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Shipping & Returns2019-02-08T14:54:53+00:00

Shipping & Returns

RETURN & EXCHANGE POLICY

We  have remarkably low return rates of our 100% Virgin Human Hair, because of the high quality hair extensions that we offer.  However, we understand that there may be a case in which you need to return or exchange your order, and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

Refunds will only be accepted for defective units. Returning hair before receiving an approval does not guarantee a full or partial refund. All partial and full refund requests must be approved before hair is returned. To receive approval for a refund, please carefully read and follow our return/exchange policy.

RETURN POLICY

1. Will except returns on unopened packs of hair. The hair being returned must be in its original packaging and in its original condition of when you received it. It CANNOT be opened. We do understand that you will need to take at least ONE bundle of hair out of the original packaging to examine it, however the bundle(s) cannot have been unwrapped, co-washed, combed, brushed, cut, finger combed, installed or tampered with in any way. Please inspect the hair without un-wrapping the actual bundle, or tampering with it in any way. If you are not sure how to determine if the hair is of good quality, please consult with your stylist. For hygienic purposes, we do not except nor compensate for returned used human hair, unless it’s a manufacturer defect batch.

2. You must contact us by email info@sweetnsassyhair.com within the first (3) days of receiving your purchase. At that time we will determine if you will receive a refund or exchange. So as soon as you receive your purchase, please inspect it. Please do not return the product.

3. In cases of ordering specialty items, colors, types, and/or products whose performance we have no knowledge of, and/or experience with the product, refunds will not be honored. To request an exchange, email your complaint to info@sweetnsassyhair.com within the first (3) days of receiving your purchase. In your email please include the reason for the exchange and list any tampering that may have been done to the product. Include photos that we can clearly see the problem you are experiencing, and attach them to the email. Once we receive your complaint we will respond within 24 hours of what our initial action to resolve the issue will be.

4. Any shipping and handling costs for returns/exchanges will not be compensated for by Sweet N Sassy Hair unless otherwise stated.

5. Sweet N Sassy Hair is not responsible for any merchandise that it lost/damaged in transit to us for exchange/refund purposes. Insurance and tracking is highly recommended. Any packages not received, or received without merchandise will not receive a refund or exchange.

6. Any orders cancelled after processing has begun will be refunded the full amount minus a $50 restocking fee.

 

EXCHANGE POLICY

1. Will except exchanges on unopened packs of hair. The hair being returned must be in its original packaging and in its original condition of when you received it. It CANNOT be opened. We do understand that you will need to take at least ONE bundle of hair out to examine it, however the bundle(s) cannot have been unwrapped, co-washed, combed, brushed, cut, finger combed, installed or tampered with in any way. Please inspect the hair without un-wrapping the actual bundle, or tampering with it in anyway. If you are not sure how to determine if the hair is of good quality, please consult with your stylist. For hygienic purposes, we do not except nor compensate for returned used human hair unless it’s a manufacturer defect batch.

2. You must contact us by email info@sweetnsassyhair.com within the first (3) days of receiving your purchase.  At that time we will determine if you will receive a refund or exchange. So as soon as you receive your purchase, please inspect it. Please do not return the product.

3. Once we receive your complaint we will respond within 24 hours of what our initial action to resolve the issue will be.

4.  If we shipped your order and the order has been returned to us because of a bad address on your part, because you were not home to sign for the package, or because you did not pick up your package from the post office then decide you want a refund, we will charge a restocking fee of $50. To avoid the restocking fee, we will re-ship your order.  Shipping must be paid by the customer at a fee of $18.95.

 

SHIPPING POLICY

The shipping messages on the Sweet N Sassy Hair’s web site tell you how quickly products are expected to be ready to leave our facility. Please note that our shipping messages do not indicate when items will arrive at their final destination — only when items are expected to be packed and ready to leave our facility.

After you have placed your order, we will check our inventory and then send you an email containing your order summary and the dates we expect your merchandise to be packed and ready for shipment. Once your order is ready to leave our warehouse, we will send you an email confirming that it is ready to ship.

The total time it will take to receive an item is determined by adding the time shown in its shipping message to the number of days your shipping method will take. Ex If you select USPS regular shipping, and your estimated delivery time is 3 days

Not all products are in stock or located in our facility and may take time to come from a third-party supplier. Since our merchandise can ship from a different facility to us if we are out of stock, the time and day that you place your order may affect when your order is ready to ship, the estimated time of delivery and the method of delivery required for the product to reach you in the time needed. Also, our facility nor any third-party suppliers are open 24 hours 7 days a week. For example, an order placed Saturday afternoon may not ship until Monday morning.

It takes 1-2 business days for your payment to clear, then your order will ship out within 5-7 business days. Our shipping days are Monday through Friday, excluding weekends and holidays. We do NOT process and ship orders the same day. Please allow up to 7 business days for orders to process. If you place an order after business hours on Friday or during the weekend, order payments will clear on Monday or Tuesday. You will receive a tracking number once your order ships.

 

 

INTERNATIONAL SHIPPING

International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We have no way of knowing what the fees or taxes may be, we recommend that you contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

NOTE: From time to time, international shipping to some countries can take 4-6 weeks. Even longer for some slow-to-ship countries. We are not responsible for any delays caused by destination country’s customs clearance processes.

 

TRACKING YOUR ORDER

Once your order has processed, you will receive an order complete e-mail which will include your tracking number and a link to follow the journey of your package.

 

If there is a problem with your tracking number or package delivery, please contact the courier directly
prior to contacting us. Please allow 1 – 4 days for the tracking information to show. Here is the contact
information for each method of shipping offered to you:

USPS – www.usps.com (1-800-222-1811)

Any questions you have about hair, or Sweet N Sassy can be found in our FAQ (Frequently Asked Questions) page.